Skills: General Operations, Enterprise SaaS delivery, Project Management, Customer Experience, Support.
We’re the global leader in workspace scheduling technology. We make it easy to find and book space to meet up and work together. We provide workspace scheduling software to over 1,000 of the world’s biggest brands, integrating meeting room and workspace reservation solutions that help remove friction in the workplace and free businesses and their people up to get the most out of their working day.
The VP of Operations will work under the COO to help the company provide high-quality delivery of our products and services for the US region of the business. This involves strategic planning and daily management across multiple departments, including project management, professional services and customer success, to ensure that these departments operate smoothly and are on track to meeting the company's goals.
Previous experience managing Project Delivery and Customer Success teams.
In-depth knowledge of Enterprise SaaS Delivery and Project Management
5+ years in leadership role
Superior knowledge of operational functions and principles, including finance and employee management
Proven ability to plan and manage operational process for maximum efficiency and productivity
Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
Assists senior leadership in setting goals that promote company growth
Oversees daily activity of the teams
Prepares budgets, schedules, and other organisational reports as needed
Provides advice and guidance to other employees
Manages team workloads in order to meet goals and deadlines
Develops plans to increase efficiency and reduce costs
Ensures customer requirements are met in a timely manner
Promotes and enforces safety in the workplace
Identifies improvement areas and plans and implements systems to boost company effectiveness
Executes plans designed to meet company goals by changing policies and coaching employees
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Condeco are proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment for all employees