Nexthink is a global leader in Digital Employee Experience. Our product allows enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experience. Through a unique combination of real-time analytics, automation and employee feedback across all endpoints, Nexthink helps IT teams meet the needs of the modern digital workplace.
Headquartered in Switzerland, Nexthink also has offices in France, UK, Germany, Spain, UAE, Australia and the US. Our growing team of Nexthinkers is proud to be making the digital work lives of seven million employees across 1,000 customers more productive.
At Nexthink, we believe actions are stronger than words when it comes to diversity, inclusivity, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuine representative workforce that can help us create solutions and foster innovation for the modern digital employee experience. Join us today!
As a Technical Support Engineer, you will be handling the support level 1 and support level 2 requests around the Nexthink solution and its different components. You will be based in our Boston office.
The candidate must have a previous experience in technical support, be ready to learn and open to feedbacks coming from his peers and superiors. She/he should be feeling a high sense of ownership of the domain she/he is responsible for.
Level 1 and Level 2 support for customers and partners
Direct handling of the troubleshooting phase including phone communication and remote sessions with the stakeholders
Constant tracking of every request from the beginning until its resolution
Take part in follow-up meetings with the different teams of the organization involved in the resolution of a given topic
Willing to grow into a Team Lead role
Seniority Level: Mid-Senior
Function: Product Support
At least 5 years of technical support experience
Consolidated experience in troubleshooting Linux server-side applications
Consolidated experience in virtualization and system and network administration
Basic understanding of Linux scripting
Good knowledge of Windows Operating Systems
Excellent written and verbal communication skills in English
Very strong orientation towards customer service
Curiosity and strong attention to details
People management skills